QandA/what-is-a-content-services-platform

Definition according to Gartner

According to Gartner a Content Services Platform (CSP) is a set of services and microservices, embodied as an integrated product suite and applications that share common APIs and repositories. A CSP exploits diverse content types and serves multiple constituencies and numerous use cases across an organization.

A CSP is an integrated set of services and microservices

Two things are important:

• the platform must have the flexibility to easily add new services
• it must be easy to integrate the new services with existing ones

A CSP exploits diverse content types

In an organization many content types are used to store, share and process information. We think that a CSP should be able to deal with documents, XML, JSON, SQL databases and graph databases.

A CSP serves multiple constituencies

For larger organizations it is important that a CSP can separate between groups of people. Not only for security purposes, but also to provide people with the context in the CSP that they belong to and that they understand.

A CSP serves numerous use cases

Two things are important here:

• The CSP provides strong services and features
• The CSP can be easily adapted and enhanced to perfectly match the processes and needs of the organizaton